ON GROWTH FACEBOOK AND INSTAGRAM NOW; WHATSAPP, MESSENGER LATER

Facebook FB has had plenty to celebrate lately. It just turned 12, and in something of a birthday gift to itself, it reported stellar financial results for the fourth quarter two weeks ago. It’s no wonder then that COO Sheryl Sandberg and CFO Dave Wehner sounded upbeat during an on-stage interview at a Goldman Sachs technology conference in San Francisco, … Read more

WHO WON THE SUPER BOWL: FACEBOOK OR YOUTUBE?

At a recurring obsession among us digital media watchers: In the war for non-paid video content dominance, will Facebook conquer or will YouTube continue its reign? Thanks to some compelling data from Visible Measures, a content advertising technology company, partial answers may be emerging: What if we threw a war and neither Facebook nor YouTube came?* ^ * … Read more

UNDER JACK DORSEY, TWITTER MAKES CUSTOMER SERVICE PUSH

 TWTR CEO Jack Dorsey has been hinting at the company’s intention to create customer service products since he took the helm six months ago. Finally this week, the company announced new tools intended to improve interactions between businesses and users on Twitter TWTR — steps that could help generate a new revenue steam for Twitter down the line. On Thursday, Twitter … Read more